The National Child Helpline 116 service is a telephone and web-based service that provides an avenue for children to be listened to and to be linked with essential services through a coordinated referral system nationwide. The service is managed in partnership between the Government of Kenya through the Department of Children Services (DCS) and Childline Kenya in a public-private partnership arrangement.

The National Child Helpline runs 24 hours toll free.

Dial 116 

Whatsapp Number: 0722116116

Child Helpline Kenya

Who will help you?

There are counselors working on shift to cover the 24-hour period every day of the year. Through the helpline, children have access to psychosocial support including counselling, child therapy and family therapy. Referrals are also made, for access to specialized services like medication, safe shelter, legal aid, education support, reunification with families and reintegration. The helpline team also actively educates the public on child safety, working with key government agencies and child protection partners in all the 47 counties.

Response to cases reported through the Helpline is coordinated by the children officers situated at the child helpline call centres in liaison with the County and Sub- County officers of the Directorate of Children Services all over the country and other child protection actors.  The data documented at the helpline call centres is automatically captured on Government’s National Child Protection Information Management System.